Read Our Reviews from Top Rated Dealer In Chagrin Falls, OH
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Dec 24, 2022, Bahar M.
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It is my second vehicle from Fidelity auto and the experience has been wonderful. Ray was great helping us find the right jeep, spent time locating the right keep, highly recommended and would buy from them again .
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Nov 9, 2022, Christopher M.
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I had a great experience buying a car here. Both Joe and Victoria were extremely helpful. I highly recommend going here to make your next car purchase!
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Nov 3, 2022, Danielle L.
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Best car buying experience ever! Victoria and Joe were incredibly friendly and had great communication skills. Joe helped me find the car that was exactly what I was looking for and Victoria encouraged a easy buying process. I highly recommend coming here to find your next car! Thanks Fidelity Auto!
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Jun 1, 2022, Daniel C.
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Joe is just awesome. I happened to be riding by and fell in love with a 2016 QX50. Joe was 100% honest with me about the vehicle. I had my mechanic check the car out and Joe did exactly what he said he did to it. I could not be happier. I highly recommend this dealership to anyone. Too bad I can't give it more than five stars
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Feb 19, 2022, Tsheppie T. E.
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Mrs Sophia James . God I'll keep blessing you , I got my withdrawal yesterday. binary trader is still the very best platform I have experience myself, because they are very reliable and legit too, I invested $500 to earn $6,000.........everything was so easy than I thought, I kindly recommend Mrs Sophia James Her Email: sophiajames0122@gmail.com WhatsApp no:+13147629433
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Jan 7, 2021, Camron R.
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I purchased a 2015 Jaguar XF from Fidelity Auto today and it could not have gone any smoother. All of the staff were very helpful and friendly throughout the process. No other dealership I've visited has beat the quality and price point of Fidelity, I highly recommend purchasing any vehicle from them.
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Dec 28, 2020, Michael S.
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Incredible! Just amazing service from start to finish. Couldn't be happier
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Nov 5, 2020, James B.
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My experience was definitely positive from initial meeting, to trading in my vehicle and driving off in new one. Very fair to deal with and negotiate!
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Aug 21, 2020, Tim E.
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Joe Perry was great, very professional, upfront & honest. Was treated with respect AND got an amazing deal Hands down on of the easiest vehicle transactions I’ve ever done 5 Stars Fidelity Auto !
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Mar 10, 2020, Angi W.
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I left with a smile on my face, very happy, recommend you go there.
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Oct 29, 2019, Michael W.
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I purchased a car out of state from Fidelity auto. Nick and the team at Fidelity auto were very helpful and friendly. When Nick wasn't available I felt that the team at Fidelity auto were reliable. Some dealerships seemed very wary when I told them my intent. I was never felt this way with Fidelity. Nick also picked me up from the airport. They were understanding and even seemed helpful during my prepurchase inspection. They worked with me on financing and when I decided to go an alternate route they didn't balk. Nick even overnighted me a temp plate, my prior one didn't make it home through three states of rain. Had some issues on my end during the purchase process and Nick was very accommodating to make things work. If I lived in Ohio I would refer Fidelity to family and friends, but I can tell those across the internet that Fidelity auto is a solid, reliable and all around great place to find a car.
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Oct 13, 2019, Algis A.
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Came all the way from Cincinnati to get a deal on a Bolt EV. Since the price was low and I was so far away, there was a risk in coming all the way up for a test drive and being disappointed. Nick at Fidelity was super helpful in communicating all about the car via text so that by the time I drove up for a test drive, there were no surprises. He even matched the trade-in of my car with Carvana's offer, which made things even easier for me. Very happy with my Bolt EV!
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Oct 9, 2019, Rebecca H.
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Great experience buying from Fidelity. Nick was super efficient and helpful throughout the whole process!
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Sep 17, 2019, Tena B.
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Thanks for an easy carefree transaction! Victoria I love my new car!! 🚗🚗🚗
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Sep 16, 2019, Jay S.
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I received a lot of great vehicle information on my car. Very professional and helpful.
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Jul 27, 2019, Iman R.
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We had a great experience buying our 2016 RX 350 Lexus , initially they did not have exact vehicle in stock , however they worked with us patiently and located the right Lexus for us. we really enjoyed working with Ray to find the perfect car At unbelievable price, we highly recommend this dealership , thanks guys
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Jun 17, 2019, Jason B.
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Andy was great to work with very helpful and understanding. the buying process went smooth and no pressure. his help and support after the sale has been great to. would totally recommend doing buissness with them.
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May 13, 2019, Leslie J.
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I recently purchased a car from Fidelity Auto. I worked with Andy, he was very professional and knowledgeable. I will definitely recommend Fidelity Auto and Andy!! Thanks for all your help!!
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Mar 6, 2019, Rich D.
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Worked with Andy on purchasing a 2006 Grand Marquis. Everything went well. The process was efficient , flawless, and very low pressure, a highly recommended dealership.
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Feb 23, 2019, Vivek T.
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Feb 17, 2019, Robert B.
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Nice selection if clean used cars. Joe was candid and forthright in his descriptions of each cars good and lesser points. No sakes pressure.
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Feb 1, 2019, Denise P.
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Where do you go when you've owned a car for 21 years, and you have to replace it with the one-and-only right car? FIDELITY! Jonathan and Joe are some of the nicest people on the planet. It took me a while to figure out what kind of car I wanted, which Fidelity helped me through that process. When I found the make/model I wanted, Jonathan worked daily to find the exact model, color, interior, low mileage, excellent condition, no accidents, ... and it h.a.d. to be a manual transmission. He found the car in California. I love my new, used car! The price was fair and honest. The car came through in the exact condition as it was rated. No surprises!! I haven't had any need for service, but I can tell that these guys will be there for me with any issues. As someone posted in their review, trust the process and trust these guys.
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Jan 22, 2019, GREGORY Y.
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Very professional and communicated well with me. Meet me and my wife on Sunday so I did not need to misses a days work. Very happy with the whole deal.
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Dec 17, 2018, James W.
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Fantastic group of people. TRUST THE PROCESS! As for the review. Johnathon and Joe are great, honest people. I've always struggled to trust car dealerships (Being a former salesman myself) but they were both very forward and honest with me. The car was prepped and ready to go by time I got there, the paperwork was fast and efficient (I didn't have to wait 2 hours for a finance guy to bring me to the back, and then another hour for him to pitch every service known to man). Finally, Johnathon left me with this nugget "If anything goes wrong, please let us know so that we can fix it, give us that chance". This is what I meant by trust the process. Within a day my check emissions light turned on and I panicked. I called Johnathon and he immediately took care of it for me, calling a mechanic and setting everything up. They took care of all the costs without blinking an eye. I implore anyone who is looking for a gently used car, stop here first. Give these two gentlemen a chance to earn your business and find you exactly what you are looking for. Thank you Fidelity Auto, I look forward to our future business! James Walker
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Nov 30, 2018, Sabrina P.
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Working in the automotive industry myself, I see it all. Victoria, has absolutely been one of my favorite people to work with. Always committed to excellent service. I would recommend this dealership to everyone and my own family
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Nov 29, 2018, Joe C.
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I've had a few experiences with Johnathan and Joe ,all painless and positive.But thats because the first vehicle we purchased( a van for our local animal shelter) was a smooth fair hassle free experience.We got a very fair and low pressure deal,and Victoria is on top of the all the paperwork & title work too.All this while getting a clean dependable vehicle.I have purchased many vehicles in my life ,this was the by far the best experience.I'll be back !
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Nov 15, 2018, Sam N.
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Fidelity is amazing! Johnathan worked with us on our next family vehicle. He communicated daily with great recommendations until he found the perfect vehicle for us at a great price! I would highly recommend Fidelity to anyone. When it's time for another vehicle, they are my first choice! Thank you again!
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Oct 14, 2018, Sima
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This is our second purchase from fidelity Auto, and we like to share our experience with all future buyers. We were looking for Lexus RX and visited fidelity Auto and saw one, however it was not the color we wanted . Without any pressure , Ray worked with us and located the exact one coming off of lease. The whole experience was amazing and the level of service was behind our expectations.
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May 29, 2018, Gina M. Z. K.
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Great doing business with! Felt well take care of! Will recommend to friends and family!
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May 14, 2018, Robert J.
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Went to Fidelity Auto to buy a van after work. It was very easy. The process was quick. The van is great. And Jonathan Herzenstein was very friendly. Great experience overall, and would definitely go back.
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