Reviews for Top Rated Dealer in Chagrin Falls, OH

John L. via Cars.com Reviews - 2013 Ford E150 Cargo Van

"John and Joe are great to do business with. Very professional. They even warranty replaced an item they didn't have to. Great van buying experience." --Seven Hills. Ohio

Brittany B. via Cars.com Reviews - 2011 Ford Focus SE

"This is by far the best experience I have ever had buying a car... We had the pleasure of working with Jonathan and Joe... They both work so well together and made sure we were taken care of like royalty... The actual process of purchasing was also pretty pain free, we did most of it on the phone and when I came in basically all that was left to do was test drive and sign the papers... Most of the reason I chose this Dealer is because of the amazing reviews... If you are the kind of person who loves being backed in a corner ..., this is not the place for you. But, if you would like a relaxing, pain free experience to find your next vehicle, I would highly recommend Fidelity!" --Brooklyn, Ohio

Andrea Browning via Cars.com Reviews - 2003 Acura MDX

"We were beyond satisfied with our purchase experience! Thank you to Jonathon for helping our family find the perfect transportation for our busy lifestyle ! Will be happy to return when looking for another vehicle!" --Westerville, OH

Mitchell Friedman via Cars.com Reviews - 2014 Toyota Avalon XLS

"My family has purchased several cars from Fidelity over the past few years. Jonathan and Joe always provide great service. I rely on their judgement and integrity when purchasing a used car; and always receive a clean, serviced automobile at a fair price. We would not go anywhere else." -- Shaker Heights, Ohio

Gino Surace via Cars.com Reviews - 2014 Chevy Express Cargo Van

"Over and above expectations for customer service. The process was quick, easy and they completely accommodated my difficult schedule. Very happy with the van I purchased and will definitely shop there again in the future." --Brunswick. Ohio

Abby K. via Cars.com Reviews - 2009 Mercury Mariner

"Jonathan and Joe were great to deal with. Easy buying process, extremely responsive, willing to work with me and were very transparent and honest. No high pressure at all. I drove from Western PA to pick up the car and they were willing to meet my son and me to deliver it. Would absolutely recommend them for anyone looking to buy a car." --Pittsburgh, PA

Bill B. via Cars.com Reviews - 2014 BMW 528 XI

"I have purchased 6 vehicles from Fidelity, and will not buy from anyone else. The team makes the process easy, no pressure and always willing to offer assistance. I trust their opinion and admire their integrity. First class operation. I have sent dozens of friends to Fidelity, and each one has had the same experience. My wife and I are fortunate to have a true friend in Fidelity!" --University Heights, Ohio

Marlie S. via Cars.com Reviews - 2015 Mitsubishi Outlander

"We recently purchased a car from Fidelity Auto. We called Jonathan to set up a test drive. When we arrived, he had the car ready to go, and we were out of there with our new car in an hour and a half--a record compared to our previous experiences buying from large dealerships. Jonathan was an amazing, personable, and no pressure salesman. From test driving to the buying process to even transferring from OH to PA, Fidelity Auto went above and beyond to ensure that our needs were met, and exceeded! After purchase, we realized that the fog lights were out, and Jonathan has set up a replacement of the lights AND detailing of our car. Now, that's customer service! I will continue to recommend Fidelity to all." --Pittsburgh, PA

Jim C. via Cars.com Reviews - 2004 Jeep Grand Cherokee

"Purchased a used Grand Jeep Cherokee from Joe Perry, the nicest guy you would want to meet, handled everything from the top very quickly and professionally on site. Victoria also was very friendly and followed up with all the necessary extras. Fidelity Auto will be our go to dealership from now on. We will also recommend to family and friends to check them out. Love that car!!" -- Painesville Twp., Ohio

Barbara Marchant via Cars.com - 2014 Toyota Rav4

"Second time purchasing a used car from Fidelity. I wouldn't go anywhere else. Jonathan found my daughter the exact car we wanted, exact color, make and mileage and year. You wont get a better deal anywhere, and He made the entire experience smooth and stress free. They are trustworthy, professional people and I highly recommend them!" -- Chagrin Falls, Ohio

Michelle M. via Cars.com Reviews - 2016 Ford Transit T350 Med. Roof 15-Passenger van

"Went to this auto lot expecting high pressure sales pitch on 2 vans I was interested in purchasing for our agency and was very pleasantly surprised! Jonathan was great to work with and very respectful - just a great guy to work with all around! Jonathan went the extra mile to make our complicated buying experience a pleasant one! Check them out!" --Mount Gilead, Ohio

Purchased:

2016 Transit T350 Med. Roof 15-Passenger van

2001 Chevy Express 3500 15-Passenger van

Brad Desatnik via Google Reviews - 2014 Ram 3500

"Great experience! Nice guys, easy to deal with, very transparent, very helpful. They were not pushy at all. This will not be your typical buying experience! I wish all dealers worked this way. Thanks so much!"

Carlos Salas via Google Reviews - 2017 - Ford Mustang

"Ray was great in helping me figure what type of vehicle I would need for my business and finding me a great deal that was both affordable and reliable I would recommend this company to anyone that is looking to make their business stride."

Kathy Fishel via Google.com Reviews - 2016 Chrysler 300C

"Painless! Jonathan was great, I feel so blessed that I found the car of my dreams here at Fidelity Auto & Trucks! I give a five star because Jonathan was so helpful he literally made buying a car quick and painless! Thank you Jonathan!!"

Rich Bender via Google.com Reviews - 2014 Chevy Silverado 1500 Crew Cab

"I recommend them to anyone who is looking for an easy way to buy a car with no high pressure selling. Johnathon went above and beyond. I told him what I was looking for and my price. He found a truck for me in about a day. It was better than I could have hoped for. I will go back to these guys for every car I buy."

Claire Wieczorek via Google Reviews - 2010 Toyota Prius

"Jonathan, Joe and Victoria are all absolutely fabulous! This team has helped our family buy 4 (maybe 5) cars. You can really tell they want to help people find the right car for them and their needs. If you run into trouble, Jonathan will make sure EVERYTHING is taken care of. After I bought my Prius, I somehow managed to lock my keys in the car with the engine running (oh no!) and Jonathan sent someone out to help me. I wouldn't buy a car from anyone else!"

Shawn Acton via Google.com Reviews - 2015 Lexus ES 350

"I have purchased several cars from Fidelity and the entire staff is knowledgeable, courteous, and above all -- honest and fair. I have purchased cars from various dealerships in CLE including Lexus and Audi dealers who claim that customer satisfaction is number one -- Fidelity is on another level when it comes to making the customer happy."

Dominique Simmons via Google.com Reviews - 2016 Ford Transit T350 Passenger Van

"Johnathan from Fidelity is a blessing. He was able to help me get the vehicle I needed to use for my business. Nobody was able to help me anywhere else and I just needed someone to give me a chance and he did. He made the entire process to getting me approved to me driving the vehicle to understanding what the paper work I was signing. Very honest and upfront person. They provided temp tags and were able to get my plates for me. I truly was blessed to have contacted this company. I was able to start my business a few days later and as my business grows I definitely will come to Fidelity again. Thank you sooo much!"

T. R. Hatch via Google Reviews - 2013 Nissan Maxima

"I bought a 2013 Nissan Maxima - clean car - very fair deal - Jonathan was awesome to work with. Highly recommend this company."

Angelina O’lawson via Google Reviews - 2014 Lexus RX

"The greatest customer service ever, Ray and Jonathan were truly helpful in finding me a very nice car. They make sure dreams come true, we are HAPPY!"

Elham Kamangar via Google Reviews - 2017 - Volvo S40

"Excellent job on helping me to get my new car. The staff are amazing and very friendly. The management is very caring and did few follow ups to check customer satisfaction. I got the same car that another dealership tried to sell 20 K over price. It was a pleasure buying car from fidelity and I highly recommend everyone who is searching to get a good used car check their website."

Scott Wood via Google.com Reviews - 2017 Ram Promaster 2500 High Roof LWB Cargo van

"I was looking for a used Promaster van in the Detroit area. I was not having any luck with local dealers here. They all seemed like they were doing me a favor to let me buy a used van. I saw the ad for one from Fidelity and contacted them about it. I decided to take a drive to look at it after looking at the good reviews online. I ended up buying the van on the spot and driving it home that day. One of the best experiences I have had in buying a used car. Everything went very smooth. Worth the drive from Detroit." --Detroit, Michigan

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