8410 E. Washington St. Chagrin Falls, OH 44023 440-543-3555

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Our Reviews

Read More Reviews from - 2017 Reviews on Cars.com

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John L. via Cars.com Reviews - 2013 Ford E150 Cargo Van

"John and Joe are great to do business with. Very professional. They even warranty replaced an item they didn't have to. Great van buying experience."  --Seven Hills. Ohio

Brittany B. via Cars.com Reviews - 2011 Ford Focus SE

"This is by far the best experience I have ever had buying a car... We had the pleasure of working with Jonathan and Joe... They both work so well together and made sure we were taken care of like royalty... The actual process of purchasing was also pretty pain free, we did most of it on the phone and when I came in basically all that was left to do was test drive and sign the papers... Most of the reason I chose this Dealer is because of the amazing reviews... If you are the kind of person who loves being backed in a corner ..., this is not the place for you. But, if you would like a relaxing, pain free experience to find your next vehicle, I would highly recommend Fidelity!"  --Brooklyn, Ohio

Andrea Browning via Cars.com Reviews - 2003 Acura MDX

"We were beyond satisfied with our purchase experience! Thank you to Jonathon for helping our family find the perfect transportation for our busy lifestyle ! Will be happy to return when looking for another vehicle!"  --Westerville, OH

Mitchell Friedman via Cars.com Reviews - 2014 Toyota Avalon XLS

"My family has purchased several cars from Fidelity over the past few years. Jonathan and Joe always provide great service. I rely on their judgement and integrity when purchasing a used car; and always receive a clean, serviced automobile at a fair price. We would not go anywhere else."  -- Shaker Heights, Ohio

Gino Surace via Cars.com Reviews - 2014 Chevy Express Cargo Van

"Over and above expectations for customer service. The process was quick, easy and they completely accommodated my difficult schedule. Very happy with the van I purchased and will definitely shop there again in the future."  --Brunswick. Ohio



Abby K. via Cars.com Reviews - 2009 Mercury Mariner

"Jonathan and Joe were great to deal with. Easy buying process, extremely responsive, willing to work with me and were very transparent and honest. No high pressure at all. I drove from Western PA to pick up the car and they were willing to meet my son and me to deliver it. Would absolutely recommend them for anyone looking to buy a car." --Pittsburgh, PA

Bill B. via Cars.com Reviews - 2014 BMW 528 XI

"I have purchased 6 vehicles from Fidelity, and will not buy from anyone else. The team makes the process easy, no pressure and always willing to offer assistance. I trust their opinion and admire their integrity. First class operation. I have sent dozens of friends to Fidelity, and each one has had the same experience. My wife and I are fortunate to have a true friend in Fidelity!"  --University Heights, Ohio

Marlie S. via Cars.com Reviews - 2015 Mitsubishi Outlander

"We recently purchased a car from Fidelity Auto. We called Jonathan to set up a test drive. When we arrived, he had the car ready to go, and we were out of there with our new car in an hour and a half--a record compared to our previous experiences buying from large dealerships. Jonathan was an amazing, personable, and no pressure salesman. From test driving to the buying process to even transferring from OH to PA, Fidelity Auto went above and beyond to ensure that our needs were met, and exceeded! After purchase, we realized that the fog lights were out, and Jonathan has set up a replacement of the lights AND detailing of our car. Now, that's customer service! I will continue to recommend Fidelity to all."  --Pittsburgh, PA

Jim C. via Cars.com Reviews - 2004 Jeep Grand Cherokee

"Purchased a used Grand Jeep Cherokee from Joe Perry, the nicest guy you would want to meet, handled everything from the top very quickly and professionally on site. Victoria also was very friendly and followed up with all the necessary extras. Fidelity Auto will be our go to dealership from now on. We will also recommend to family and friends to check them out. Love that car!!"  -- Painesville Twp., Ohio

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Fidelity Auto Sales, 8410 E. Washington St., Chagrin Falls, OH 44023 440-543-3555